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Hi all,
Have people heard from ImportedNZ this week? I've had an FE order over the $500 threshhold sent more than a week ago with nothing shown up, and no response to my query for tracking info as per ToS.
I can see he's been online lately, including yesterday... happy to wait just want to know its in the system :) order placed on the 28th, and shipped relatively quickly.
Cheers
Last edited by ChocolateLover (2026-07-09 09:02:32)
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Hi All,
sorry that you experiencing delay in shipping NZPost announced early this week that their is likely a 2- day delay for domestic pacels, rest assured your order has definitely been shipped on their designated day!
Once again, our applogies for bad comms, will get back to you all later tonight!
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hi, even with 2 business days to clear the drop box, another 2 business day day delay and transport time of several business days i've received nothing in the post, and no reply to my message yet. Other courier packs have been showing up.
Can you please check on BlackOps ? account name is similar to this one.
Thanks :)
Last edited by ChocolateLover (2026-07-10 05:50:58)
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I'm on 12 days since placing my order, not received yet.
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I had no issue with delivery 5DD iirc including the weekend
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Hi All,
sorry that you experiencing delay in shipping NZPost announced early this week that their is likely a 2- day delay for domestic pacels, rest assured your order has definitely been shipped on their designated day!
Once again, our applogies for bad comms, will get back to you all later tonight!
Hi bro,
I have seen you've been online on the forum and you posted yesterday, you've accepted orders from my friends on BlackOps, but i still have no reply from you. No tracking info, literally zero communication other than this post promising comms but nothing.
You've always been solid to deal with in the past hence FE'ing, but now im getting concerned. Its almost two weeks now since it was marked as shipped.
Could you please get back to me
Thanks :)
Last edited by ChocolateLover (2026-07-13 11:09:05)
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We also have an outstanding order from that approximate order timeframe. So we are assuming it's a postal box/system issue at this point and all of these orders are suffering from the same fate.
Have had contact from ImportedNZ and am sure that it will all be put right based on previous experiences.
Vendors have a tough job, buyers sometimes have a tough wait. We all have to remember we are a small community here and 99% of the time things work out for the best, and there is nothing untoward going on.
We will wait on a resolution and will no doubt update soon that everything has been resolved.
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glad to know im not alone, chances are we are in the same boat like you mention :) Thanks for posting Mr Brownstone
Agree vendors do have a tough job and its well appreciated, , but unfortunately i haven't had any contact - fingers crossed i hear something soon. its painful when hes processing orders from my friends but not replying to a customer who paid weeks ago. I'm sure he is processing a lot of orders.
Last edited by ChocolateLover (2026-07-13 17:11:53)
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Hi Guys,
Sorry for being so quiet on the forums and via DMs as of late, I can assure anyone who has purchased from me has had their order sent out already.
I believe I have responded to all of the issues that were DMd to me, however if I missed your message please send another.
We have made some pretty significant changes with an in-depth write up which can be found on our Vendor Thread replies.
Cheers
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Just read your post - congrats on getting the comms manager onboard! Looking forward to service returning to how it used to be.
Unfortunately nothing for me in my messages on BlackOps, will send another one through.
Thanks
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UPDATE
Just to keep everyone in the loop: we're taking a short break from shipping til the 21st just to make sure any outstanding orders, messages, or issues are fully resolved. I'll still be online alongside the communications team, so support won't be affected. If anyone is waiting on an order or has any concerns, please message us and we'll make it right.
Orders placed before 11:59PM tonight will be shipped tomorrow, however all listings will be deactivated for the next week while we sort this all out.
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My order arrived today, looks like whatever the delay was is being sorted - cheers.
Last edited by thatguy (2026-07-14 15:06:42)
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Hopefully the break & the new comms person allows you to sort through the orders with issues.
I have been waiting a month for my order. Only a third of it received. Only getting slow replies, if any :(
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